Privacy Policy

SalonGurukul is the brand and business name used for this website (https://salongurukul.in) and for related salon marketing products and services offered in India.

This Privacy Policy applies to information collected through the Salon Gurukul website, enquiry and checkout flows, digital product delivery, customer support, and related services that may include business communication or messaging functionality.

It does not govern how independent third-party platforms (including Razorpay, Google, Meta, Instagram, or WhatsApp) process data under their own policies. Where you use those platforms, their terms and privacy notices also apply.

Depending on how you use the website or contact us, you may provide:

• Name
• Mobile number and/or WhatsApp number
• Email address
• Salon or business name, where you choose to share it
• Contact or lead enquiry details, including messages you send us
• Order and transaction-related information needed to complete a purchase
• Information related to digital product access or download after a successful order

We only ask for information that is relevant to the enquiry, order, or service involved.

When you visit the website, limited technical and usage information may be collected automatically. This can include device and browser information, pages viewed, approximate timestamps, referral source, and similar website/usage data.

This information helps us operate the site, understand how it is used, and improve content and reliability. It is not used to store payment credentials.

The website may use cookies and similar technologies as described in our Cookie Policy. Google Analytics may be used to measure website traffic and usage.

Google Analytics is operated by Google. Google may process usage data according to its own policies. You can read more in Google's Privacy Policy.

We use the information described above to:

• Respond to enquiries and provide customer support
• Process orders and payments for products or services
• Deliver digital products and manage access or download links
• Communicate about an order, service, or support request
• Operate, secure, and improve the website
• Understand website usage through analytics, where enabled
• Provide business communication or messaging-related functionality where that forms part of a service you use

Payments on the website are processed by Razorpay, an independent payment provider. When you pay, Razorpay collects and processes payment information according to its own terms and privacy policy.

Salon Gurukul does not store customers' card numbers, CVV, bank passwords, UPI PINs, or other payment credentials. We may receive limited transaction details needed to confirm payment, issue access, and keep order records (for example, order status, amount, and a payment reference).

After a successful payment for a digital product, we use order and contact information to confirm the purchase and provide access or download. Related records may be retained so we can support genuine access issues and keep an accurate purchase history.

If you contact us on WhatsApp, join a community using a WhatsApp link, or use messaging-related functionality that may be available through our services, we may process the contact details and message content needed to respond, provide the service, or support the communication.

WhatsApp and Meta are independent platforms. Salon Gurukul cannot control how WhatsApp or Meta independently collect, use, or store data under their own products and policies. This policy covers only Salon Gurukul's processing of information in connection with our website and services.

We do not sell personal information. We may share information with:

• Service providers who help us operate the website, process payments (including Razorpay), deliver products or messages, host data, or provide analytics (including Google, where Analytics is used)
• Professional advisers or authorities where required to meet a legal obligation, protect rights and safety, or respond to a lawful request

Service providers should use information only to provide their services to us, subject to their own terms where they act as independent controllers (for example, payment or platform providers).

We use reasonable administrative and technical measures to protect information we hold. No website or internet transmission is completely secure, so we cannot guarantee absolute security.

We keep information for as long as it is needed for the purpose collected — for example, to complete an order, provide support, maintain access records, meet accounting or compliance needs, resolve disputes, or as otherwise reasonably required to operate the business. We then delete or reduce it where we no longer have a need to keep it.

You may ask us about the personal information we hold about you, and request correction or deletion where applicable, by emailing privacy@salongurukul.com. Please include enough detail for us to identify the request. We may need to verify your identity before making changes.

Support questions about orders or access can be sent to support@salongurukul.com.

This website and our products and services are intended for business users, not for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact privacy@salongurukul.com and we will take reasonable steps to delete it.

The website may link to third-party sites or tools. Those destinations have their own practices. Salon Gurukul is not responsible for the privacy practices of sites we do not control.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last-updated date. Continued use of the website after a change means the updated policy applies to later use.

Privacy and data requests: privacy@salongurukul.com
Support: support@salongurukul.com
Legal matters: legal@salongurukul.com