Refund & Cancellation Policy

SalonGurukul sells digital products, live masterclasses, and services that are delivered electronically. Because access to live sessions and digital content is provided upon registration or payment, refunds are limited. This policy is intended to be fair: it does not mean that no refund is possible in every situation.

Digital PDF products and similar downloads are generally non-refundable once digital access or download has been provided after a successful payment.

Please review the product page before purchasing. If you are unsure whether a product is right for you, email support@salongurukul.com before you pay.

Registrations and ticket fees for live webinars, online masterclasses, and workshops (including the Bridal Booking Machine) are non-refundable once payment is completed.

Please review the event date, time, and session details before completing your registration. If you have questions before registering or experience access issues after payment, please contact support@salongurukul.com.

We will review genuine cases such as:

• Duplicate payment for the same order or seat
• Successful payment where product or session access was not delivered because of a technical issue
• A clearly incorrect transaction (for example, the wrong amount charged due to a processing error)
• An unauthorised or fraudulent transaction reported promptly with supporting details

In these cases we may restore access, reverse a duplicate charge, or issue a refund, depending on what actually happened and what Razorpay or the bank can process.

If a payment fails, is declined, or is not completed, no charge should be captured for that attempt and no digital product is due. If you see a pending or failed attempt and are unsure whether you were charged, contact support@salongurukul.com with the approximate time and any payment reference.

For salon marketing services or other non-digital work, cancellation and refund terms depend on the specific service agreement, proposal, or order terms for that engagement. Work already performed, booked time, or third-party costs already incurred may not be refundable.

If no separate service terms were agreed in writing, please contact us as soon as you need to change or cancel so we can discuss a reasonable next step.

Email support@salongurukul.com with your name, order or payment reference, the product or service involved, and a short description of the issue. We aim to review genuine requests within a reasonable time.

Approved refunds are typically returned by the original payment method through Razorpay. Bank timing is outside our control.

We may update this policy from time to time. The version on this page applies to later purchases. The policy in force at the time of a purchase generally applies to that purchase.

Support: support@salongurukul.com
Legal matters: legal@salongurukul.com