Shipping & Delivery Policy

SalonGurukul sells exclusively digital educational products, downloadable PDF guides and playbooks, online cohort programs, and live webinars/masterclasses.

We do not sell, package, or ship any physical goods. Consequently, no physical shipping is involved, and no shipping or handling fees are charged on any order.

Upon successful payment confirmation through our payment gateway (Razorpay), access to digital downloadable products (such as the Salon Growth Blueprint or 50 Offline Marketing Ideas) is delivered electronically:

• Instant Access: An immediate download button with a secure, temporary download link is presented on the checkout success page.
• Email Confirmation: An order confirmation email containing your order details and delivery information is sent to the email address provided during checkout.
• Delivery Timeline: Delivery occurs electronically within seconds to a few minutes of successful payment verification.

For live online events and masterclasses (including the Bridal Booking Machine):

• Electronic Confirmation: Once your registration payment is completed, you receive instant confirmation on screen with event details and attendance guidance.
• Session Access: Secure event joining instructions (such as Zoom meeting links and calendar invites) and access to the dedicated attendee WhatsApp group are delivered electronically to your registered email and WhatsApp number.
• Timeline: Initial access links and confirmation are provided immediately upon payment. Event reminders and live room access credentials are communicated prior to the scheduled session time.

While digital delivery is automated, occasional technical delays or email filtering can occur. If you do not see your download link or confirmation email within 10 minutes of payment:

• Check your email Spam, Promotions, or Updates folder to ensure the message was not misdirected.
• Verify that the email address and WhatsApp phone number entered during checkout were accurate.
• If you still cannot access your digital product or event joining link, please reach out immediately to our support team.

When contacting us, please mention your Order Number (e.g., SG-XXXXXX) or the Razorpay Payment ID along with the phone number and email used at checkout so we can promptly verify and restore your access.

For any delivery assistance, inquiries, or technical support, please contact us:

Support Email: support@salongurukul.in
WhatsApp: +91 7625885400
Operating Hours: Mon–Sat · 10:00 AM – 7:00 PM IST